We get a lot of calls from end-users with stories about our products. These genuine, thoughtful, and emotional stories are the very motivation inspiring the advancement of our scales on a daily basis. Stories of finding a parent’s or great-grandparent’s old scale, stories of restorations performed breathing new life into an important tool. Whether it’s a request for a replacement part, or a special keepsake to honor memories from one’s past, these stories are a greatly valued gift at Penn Scale.
One of the most touching stories was relayed to me by a customer who was in the path of a tornado in Alabama. One of the only things they had left was their #2 Bakers Scale, and one of their free weights that her deceased father had left them from his coffee shop many years prior. The storm had taken the scoop and the other free weights along with their house and the rest of their belongings.
They were living in a trailer that they had put on the property until they could rebuild and they had replaced none of their other belongings; however, they called to replace the scoop and missing free weights that had blown away. As the woman who told me the story said, they had lost everything, but if they could just get her father’s scale parts replaced, then their temporary housing would feel more like her home.
This, and stories like this are things I want to share with our community. The importance of the human and real life effect our product has on the lives of our customers has even prompted us to create a new Testimonials page on our website. A place for community and nostalgia, a place where people could submit their own personal stories or testimonials for continued customer satisfaction.
If you have a few words to share, please submit your stories to us using the “Share Your Story” form, we read and select stories to share routinely.
We are proud of the legacy of Penn Scale and our products and we appreciate the opportunity to share and to collect new stories of the many fond memories our users have experienced with our scales and scoops.
Michael A. DiPietro
Penn Scale Manufacturing Company
1376 Ruan Street
Philadelphia, PA 19124